Step by Step Instructions

Step 1:  Fill out the form below with exact details of the issues you are having.

Step 2:  Click Submit.

Step 3:  We will verify your warranty is valid and email you back within 10 business days.

Step 4:  Once your claim is accepted, you can mark all areas with tape to make it easy for the customer service team to fix your issues. 

Step 5:  The Customer Service Team will have your warranty claim completed within 90 days of the approval date.   Your completion date is the date that your work will be completed by and not the date the work will be performed. We give you this day as a worse case scenario and also take into account, bad weather. The reason we provide a completion date rather than an exact day is due to the fact that for every day it rains, our schedule moves up one day. This makes it impossible to give our customers an exact appointment date. We will however call you the day before we come to your home.

Step 6:  We will email you once the claim has been completed.

Step 7:  We will send you a notification one day prior to the warranty service being performed!

Step 8:  Enjoy your deck!